IMPORTANT FESTIVAL INFO

We’re excited to have you at Levitation for our 9th annual festival in Austin, Texas!

Below you’ll find some links key information about the festival, as well as a Frequently Asked Questions section with common questions and answers.

WRISTBAND PICKUP

EARLY WRISTBAND PICKUP on 4/28
Festival goers can pick up wristbands at Cheer Up Charlies on Thursday, April 28 from 5pm until 10pm. For directions and info: CHEER UP CHARLIES

FESTIVAL BOX OFFICE
You can also pick up your wristbands at the FESTIVAL BOX OFFICE, which is located at the festival entrance. If you haven’t made a ticket purchase yet, you can buy tickets there. Please note that there is a seperate location for CAMPING CHECK IN.

FESTIVAL BOX OFFICE HOURS :
FRI : 12:00pm – 12:00am | SAT : 12:30pm – 12:00am | SUN : 12:30pm – 10pm

CAMPING CHECK IN HOURS :
FRI : 8:00am – 12:00am | SAT & SUN : camping check in will be at the FESTIVAL BOX OFFICE

TICKETING QUESTIONS

Have a question about your ticket order? Please check the FAQ section below.

BUYING TICKETS ONLINE
Tickets are available online now, and will remain available online throughout the event.

BUYING TICKETS AT THE DOOR
All ticket options will be available for sale at Early Wristband Pickup and at the festival box office during the hours listed above.

By purchasing a ticket, you are agreeing to the TERMS OF USE.

PARKING, DIRECTIONS & SHUTTLES

The way that you get to the festival, including where you park, has changed! The parking price has also increased. Please see full details, including alternate transportation options and shuttles here: PARKING & DIRECTIONS

CAMPING INFO

Looking for information specific to camping? Everything you need to know about camping at Levitation can be found here: CAMPING INFO

FESTIVAL SCHEDULE

Wondering when the festival starts and ends? Or when you’re favorite band plays? Head here : SCHEDULE

SCHEDULES & GENERAL INFO

WHAT ARE THE DATES FOR LEVITATION 2016?

LEVITATION returns for the 9th year on April 29 – May 1, 2016.

WHO IS PLAYING LEVITATION 2016?

Check out the lineup HERE.

WHEN DOES THE FESTIVAL START AND END?

Festival start and end times are listed below.

FRIDAY, APRIL 29
Campgrounds Open – 8:00am
Box Office Opens – 12:00pm
Festival Doors – 1:00pm
Festival Ends – 1:30am

SATURDAY, APRIL 30
Box Office Opens – 12:30pm
Festival Doors – 1:00pm
Festival Ends – 1:30am

SUNDAY, MAY 1
Box Office Opens – 12:30pm
Festival Doors – 1:00pm
Festival Ends – 11:30pm

MONDAY, MAY 2
Campgrounds Close – 12:00pm

WHERE CAN I SEE THE FULL LINEUP & DAY SCHEDULES?

Click to see them HERE.

WHAT’S UP WITH THE KICK-OFF PARTIES?

They’re a festival tradition!

The lineups for our three Kick Off events in downtown Austin on Thursday, April 28th have been released and tickets for each show are on sale now! These events are presented with Nebulae a new DIY, independent music-streaming service launching April 28.

More info HERE.

IS THE FESTIVAL ACCESSIBLE TO THOSE WITH ADA NEEDS?

Levitation is accessible to all guests, no matter the situation. We are continually improving our accessibility accommodations and appreciate any feedback you may have. Please read the following carefully, as some of the information may have changed:

Accessible Venue: The venue is fully navigable for people for all patrons with the assistance of our ADA Access team. There are accessible pathways throughout the venue which will be pinpointed at the Access Center. Keep in mind that the festival grounds are located on open pastures, with grass, slight hills and terrain changes throughout. Please prepare yourself for inclement weather, such as off-road wheelchair tires, spare tires and pneumatic repair kits. There will also be shuttle transportation for any ADA patrons who may need assistance.

Access Center: All accessibility-related questions can be answered at our Access Center. In addition, this will be the location to recharge wheelchair batteries or other assistive technology requiring electrical recharging. If you need to store equipment such as oxygen tanks or insulin, Access Center staff will register the equipment and place in a safe location.

Accessible Viewing Areas: Viewing areas with seating will be provided at the main stage for ADA patrons. Please see the festival map or contact the nearest festival staff member for exact locations. To gain access you must visit the Access Center in advance to get the proper credentials. Be advised, space is limited and is on a first come first-served basis.

ADA Entrance: All entrances/exits are accessible. A specific line at will call and the box office will be provided for ADA patrons who cannot wait long durations in the sun. Our Access team will be continually monitoring this and assist with any issues which may arise.

ATMs & Concessions: The ATMs are fully accessible and located throughout the venue. If assistance is required please confer with a festival staff member.

First Aid: All First Aid locations are noted on the festival maps. Professional medical staff will assist patrons with any medical issues that arise. Our Access team will be guiding patrons to First Aid if a medical emergency arises.

Mobility devices: Only those patrons who have mobility impairments may use electric mobility devices. Power wheelchairs and three or four-wheeled scooters are allowed for use by people with mobility impairments.

ADA Parking and Camping: Handicap parking and camping areas will be available and require a current, valid state issued DMV ADA placard or plates with corresponding placard or plate paperwork. ADA Staff will be available to help with setting up tents and other camping equipment.

Effective Communication: Options will be available for patrons who are hard of hearing, including Assistive Listening Devices (ALD). Visual guided tours will be available for patrons who are hard of sight.
For any requests related to ASL Interpretation, Large Font and Braille, and Closed Captioning, all formal requests must be submitted by April 9th, 2016.

Restrooms: Throughout the venue there will be sanitary, wheelchair accessible restrooms located at major activity areas of the venue.

Service Animal Policy: Levitation has a strict no-pet rule, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds. All service animals must be registered at the entrance gates. Please note, comfort animals, emotional support animals, and therapy animals are not considered service animals and will not be allowed into the venue grounds.

Feel free to contact Zack Foster – zack@accessiblefestivals.com – with any other questions and/or concerns.

TICKETS

MAILED, DIGITAL DELIVERY & WILL CALL TICKETS INFO

When you purchase your ticket, you will have a few options for delivery:

DIGITAL DELIVERY

Your tickets will be sent as an attachment to the email you provide during the checkout process the week of April 20th.

Please have your ticket ready when you arrive at the box office. You may print a hard copy or open the attachment on your smartphone. Your barcode can only be scanned one time for entry into the festival.

MAIL DELIVERY

Tickets began mailing as of April 8th, 2016. If you experience issues or do not receive your tickets within 48 hours of the event, contact Front Gate Tickets – support.frontgatetickets.com. After April 14th, Mail Delivery will no longer be available as an option during check out.

WILL CALL

Tickets must be picked up at the festival box office located at the entrance to the festival. You must bring a valid ID and your receipt – the email confirmation you received after making your purchase.

QUESTIONS ABOUT YOUR ORDER?

If you have questions about your order, please contact our ticketing provider Front Gate Tickets – support.frontgatetickets.com

HOW MUCH ARE TICKETS?

Weekend Passes are available now for $185 and Single Day Passes are $75.

Camping Passes – $75

Deluxe Upgrades – $100

PURCHASE TICKETS HERE

WHAT’S THE DIFFERENCE BETWEEN A TICKET AND A WRISTBAND?

Everyone who enters the festival will exchange their weekend pass or day ticket for a wristband. Your wristband is your entry into the festival and needs to stay on for the whole time you plan on attending.

If a wristband is damaged, cut, or removed it is voided and no longer valid for entry into the festival. There are no refunds or replacements for voided wristbands.

CAN I GET A REFUND IF I CAN’T GO?

Refunds will not be available under any condition. Your ticket is yours after you buy it. LEVITATION will take place rain or shine.

Our apologies for any inconvenience.

HOW DO I TRANSFER A WEEKEND PASS TO SOMEONE?

To transfer a ticket to someone just send them the digital ticket link or the printout of the digital ticket. Remember that tickets may only be redeemed one time!

If you have any trouble viewing or receiving the ticket, or your ticket is at WILL CALL and you need to transfer it, please contact support.frontgatetickets.com or call 888-512-7469.

CAN I TRANSFER MY WRISTBAND TO SOMEONE AFTER IT’S BEEN WORN?

Wristbands are non-transferrable. It’s yours once you put it on, and will be voided without a refund if it’s been transferred or tampered with.

WHAT IS A DELUXE PASS?

Improve your festival experience by purchasing a deluxe pass and enjoy the following:

VIEWING LOUNGES – viewing lounges with charging stations, wifi, extra shade, bar access and places to chill

DELUXE RESTROOMS – air conditioned restrooms with running water at the main stage lounge

DELUXE BAR & FOOD OPTIONS – a bar and a selection of food vendors inside the deluxe area

SKIP THE WAIT – priority line at main bars and festival entry

FEST MERCH PERKS – 10% off festival merchandise

AND MORE! – additional Deluxe-only giveaways and perks – stuff you’ll want and need

We are happy to be able to offer Deluxe Passes for $100 HERE. We are always working to improve all aspects of this premium ticket experience.

WHERE CAN I BUY A TICKET TO THE KICK-OFF PARTIES ON APRIL 28?

Read about the April 28 kick-off parties and find the ticket links HERE.

If tickets are still available, they will be $20 at the door for each event.

IS THERE A PAYMENT PLAN OPTION AVAILABLE?

Yes, we are happy to offer payment plans for all ticket packages! Just choose this option in checkout.

PAYMENT PLAN 2
Make your purchase by February 29th, pay 50% then and 50% on April 1.

PAYMENT PLAN 1 – This payment plan is full and no longer available
Customers made their purchase by January 31st and paid 33%, another 33% on February 1 and will pay the final payment on April 1.

TRAVEL & LODGING

HOW CAN I GET TO THE FESTIVAL?

Taxis (about $15-$30 depending on your destination), bus routes, a festival shuttle, and carpooling are some of the options to explore when planning your arrival to and from the festival.

FESTIVAL SHUTTLES – $5 per ride

A fleet of shuttles will be running throughout the day to and from Carson Creek Ranch and these locations:

– The airport hotels – pick up and drop off is at the intersection of E Riverside Drive and Metro Center Drive, Austin, TX 78744.

– Downtown Austin – pick up and drop off is at Brew and Brew located at 500 San Marcos St #105, Austin, TX 78702.

HOW MUCH IS PARKING?

Price per vehicle : $20 per day. From the “remote parking lot”, where you will park, you can either walk 10-15 minutes to the festival entrance or take the $3 shuttle.

Campers pay $30 for the whole weekend. Campers will park in the “close in parking lot”.

RV’s and vehicle campers: Under 25 feet – $100; Over 25 ft – $150.

Premium RV spots are $250.

Purchase your RV and camper parking passes HERE.

PARKING MAP & DETAILS

CAN I WALK OR RIDE MY BICYCLE TO THE FESTIVAL?

Unfortunately, there is currently no safe route to walk or bike to Carson Creek Ranch from downtown Austin since getting to the ranch involves crossing major highways.

The roads are NOT safe for bicycles or pedestrians.

WILL THERE BE A FESTIVAL SHUTTLE ON MONDAY, MAY 5?

The festival shuttle will NOT be running on Monday. Please make arrangements ahead of time.

I WANT TO RESERVE MY HOTEL NOW, WHERE DO YOU RECOMMEND I STAY?

Check out this Google link to get a view of your options in the area.

We have secured a group rate at the Best Western PLUS Airport Inn and Suites. From 4/28-5/1 anyone who mentions that they are attending the Levitation music festival will get the following rate: $ 104.99/night plus tax for a standard Queen. Reservations need to be made prior to 4/11 in order to get the discount. Cancellation policy is 7 days prior to arrival. Rate is inclusive of Continental Breakfast and free airport shuttle transportation. Address: 1805 Airport Commerce Dr, Austin, TX 78744, United States Map

WILL THERE BE TENT RENTALS AVAILABLE IN THE CAMPING AREA?

A limited number of camping rentals will be available through Habitat Camping Rentals. Read more and reserve your spot HERE.

FESTIVAL POLICY

IS THE FESTIVAL AN ALL AGES EVENT?

Yes, but attendees under the age of 18 must be accompanied by a parent or legal guardian. No exceptions.

Kids under 13 years of age will be admitted to the festival at no charge. This is not a family-oriented festival, but we are a family / kid friendly festival. If you’re bringing your kiddos, they must be with you at all times. We recommend ear plugs for everyone, especially the kids.

CAN I LEAVE THE VENUE ONCE I’VE ENTERED?

Re-entry is for weekend pass holders and 21+ only.

WHAT CAN I / CAN’T I BRING TO THE FESTIVAL?

The following conditions are for guests entering Levitation. All bags and persons will be searched. Any prohibited item that is surrendered to security at search points will not be returned. Levitation reserves the right to make the final decision on allowed and non-­allowed items without notice.

YES
GOOD VIBES • BEACH TOWELS • CELL PHONES • DANCING SHOES • EAR PLUGS • EXTRA CLOTHING / SOCKS / CLOSED-TOED SHOES • RAIN COATS / BOOTS • SMALL BACKPACKS • POINT & SHOOT CAMERAS • INSECT REPELLANT • SUNBLOCK • SMALL PARASOLS / UMBRELLAS (LESS THAN 48 INCHES) • SUNGLASSES • BANDANAS • UNFILLED CAMELBACKS • 1 UNOPENED BOTTLE OF WATER • SOFT FOLDING CHAIRS

NO
BAD VIBES • LASERS • COMPRESSED GAS CANISTERS • GENERATORS • COOKING / FIRE / HEATING ELEMENTS OF ANY KIND • FOOD OR BEVERAGES (OUTSIDE OF CAMPING) • MUSIC APPARATUSES • PROFESSIONAL CAMERA / VIDEO GEAR • UNAUTHORIZED VENDING • FLASHLIGHTS / SPOTLIGHTS LARGER THAN POCKET SIZED • LASER POINTERS • WEAPONS • ANYTHING ILLEGAL OR POTENTIALLY HARMFUL • FIREWORKS OR EXPLOSIVES • GLASS OF ANY SORT • ILLEGAL SUBSTANCES • PETS

WHAT CAN I / CAN’T I BRING INTO THE CAMPGROUNDS?

The following conditions are for guests entering the campgrounds at Levitation. All bags and persons will be searched. Any prohibited item that is surrendered to security at search points will not be returned. Levitation reserves the right to make the final decision on allowed and non-­allowed items without notice.

CAMPING YES / NO:
YES (only allowed in campgrounds)
FOOD & SNACKS • COOLERS UNDER 30″ • TENTS & CAMPING EQUIPMENT • ICE • ACOUSTIC INSTRUMENTS

NO (specific to camping but also not allowed in the main festival)
OUTSIDE ALCOHOL • COOKING & HEATING ELEMENTS OF ANY KIND • MOTORIZED VEHICLES • COMPRESSED GAS CANISTERS • WATER GUNS OR WAER PROJECTILES • COOLERS OVER 30″

FESTIVAL YES / NO:
YES (entire festival)
GOOD VIBES • BEACH TOWELS • CELL PHONES • DANCING SHOES • EAR PLUGS • EXTRA CLOTHING / SOCKS / CLOSED-TOED SHOES • RAIN COATS / BOOTS • SMALL BACKPACKS • POINT & SHOOT CAMERAS • INSECT REPELLANT • SUNBLOCK • SMALL PARASOLS / UMBRELLAS (LESS THAN 48 INCHES) • SUNGLASSES • BANDANAS • UNFILLED CAMELBACKS • 1 UNOPENED BOTTLE OF WATER • SOFT FOLDING CHAIRS

NO (entire festival)
BAD VIBES • LASERS • COMPRESSED GAS CANISTERS • GENERATORS • COOKING / FIRE / HEATING ELEMENTS OF ANY KIND • FOOD OR BEVERAGES (OUTSIDE OF CAMPING) • MUSIC APPARATUSES • PROFESSIONAL CAMERA / VIDEO GEAR • UNAUTHORIZED VENDING • FLASHLIGHTS / SPOTLIGHTS LARGER THAN POCKET SIZED • LASER POINTERS • WEAPONS • ANYTHING ILLEGAL OR POTENTIALLY HARMFUL • FIREWORKS OR EXPLOSIVES • GLASS OF ANY SORT • ILLEGAL SUBSTANCES • PETS

WHAT IS YOUR PHOTO / CAMERA POLICY?

If you are not an accredited member of the press, please do not bring drones, pro video or photo gear into the festival. NO FLASH PHOTOGRAPHY. Please be respectful of those around you and keep your cameras and cell phones out of the air – they want to see the show! Thanks for understanding.

ARE PETS ALLOWED AT THE FESTIVAL?

Service Animal Policy: Levitation has a strict no-pet rule, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds. All service animals must be registered at the entrance gates. Please note that comfort animals, emotional support animals, and therapy animals are not considered service animals and will not be allowed into the venue grounds.

IS SWIMMING ALLOWED IN THE RIVER?

Unfortunately not. This is a safety and insurance issue that we can’t get around, sorry!

WHAT HAPPENS IF IT RAINS?

Levitation will be held rain or shine; the festival is designed for and prepared for rain. No refunds will be issued due to inclement weather. Texas weather can be unpredictable. Please keep an eye on the weather and pack accordingly.

Safety is our first priority and if dangerous weather conditions are present, portions of the festival may need to be delayed or cancelled. If the festival is cancelled due to safety issues related to weather, refunds may be applied. Refunds will be processed through the point of sale.

WILL THERE BE MEDICAL PERSONNEL ON SITE?

We will have 24-hour medical staff on site during the festival weekend. Upon arrival, please take note of the location of our clearly-marked medical tents should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, volunteer, or medical staff, or go to one of the on-site medical tents. If you’re not sure whether it’s an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.

CAN I BRING MY MEDICATION?

In order to bring necessary medications into the festival or camping grounds, please make sure you have the following:

– A valid Photo ID (See list of acceptable forms of identification)
– Pill Bottles that are in-date and clearly marked with Name and Prescription
– ONLY one type of pill per bottle (make sure it matches the Prescription on the outside)
– Any Prescription Controlled Substances may only be brought in quantities reasonable for your time at the festival.
– Unsure if your medication is a controlled substance? Check out a list HERE.

GET INVOLVED

HOW CAN I SIGN UP TO RECEIVE NEWS UPDATES?

Sign up for email updates HERE.

CAN I VOLUNTEER AT LEVITATION?

All volunteer positions have been filled for this festival. If you have submitted an application but haven’t received a response then it’s unlikely that your were selected this year. Thank you for your interest please try again next year.

HOW CAN I APPLY FOR PRESS CREDENTIALS?

To apply for media credentials, please fill out the form here:

To inquire about volunteering at LEVITATION 2016, please fill out this form:

Due to high demand, press passes will only be awarded to publications and media outlets with significant readership.

HOW CAN MY COMPANY BECOME A SPONSOR?

If you or your company is interested in sponsorship, please get in touch – sponsors@levitation-austin.com

HOW CAN MY COMPANY BECOME A VENDOR?

For retail vendor opportunities, please contact Stephanie Villalobos at vendors@levitation-austin.com.

For food vendor opportunities, please contact Lou Mustachio at eats@levitation-austin.com.

HOW CAN MY BAND PLAY AT LEVITATION?

We do not take submissions for the festival, but feel free to share your music with us – info@levitation-austin.com

Still have a question? Send a message to customerservice@austinpsychfest.com